Earth United Support

Questions, problems, or feedback about the Earth United app — we read every message.

To help us answer quickly, please tell us your device and its operating system version, where you got the app (App Store or Google Play), and what you were doing when the problem happened.

• Delete your account
• Privacy Policy
• EULA
• Terms & Conditions

Credits and purchases

What are credits used for?

Most of Earth United is free — your action plans, the knowledge base, Did You Know, the Gaia globe, your gardens, the community map and messaging. Credits pay only for the deeper AI work: the Full Resilience Plan and its shareable PDF, plant health scans, garden visuals and place stories. The price is always shown before you spend, and nothing is charged without your tap.

My credits did not arrive after a purchase.

Open the app, pull down to refresh the credits screen, and give it a moment — purchases are confirmed with Apple or Google before credits are added. If the balance is still wrong after a few minutes, email us with your order or receipt number and we will correct it.

How do I restore a purchase on a new device?

Sign in with the same account you used originally. Subscriptions restore automatically. If a subscription does not appear, contact us with the email address on your account.

How do I manage or cancel a subscription?

iPhone and iPad: Settings → your name → Subscriptions. Subscriptions renew automatically unless turned off at least 24 hours before the current period ends. Android: Google Play Store → profile icon → Payments & subscriptions. Deleting the app does not cancel a subscription.

Refunds

Purchases are handled by Apple and Google, so refunds are requested through them — Apple at reportaproblem.apple.com, Google through the Play Store order history. Tell us as well if something went wrong; we would like to fix the cause.

Your account and your data

How do I delete my account?

In the app, open your Profile and scroll to the Settings section, then tap Delete Account. This removes your account and the content attached to it. Full details are on the account deletion page.

Are my problem reports and gardens private?

Yes. Your problem reports, gardens and saved places are private. Nothing is published unless you choose to share it, and you can delete any of it — or your whole account — from inside the app. See the Privacy Policy.

Why does the app ask for my location?

Your action plan, garden weather intelligence, frost and heat warnings, and nearby events are all built around where you actually are. You can decline and still use the app; those features will ask you to enter a location manually instead.

Notifications

I get too many notifications.

Earth United sends at most one alert a day and respects quiet hours, so it should never wake you. To turn notifications off entirely, use your device settings — on iPhone, Settings → Notifications → Earth United; on Android, Settings → Apps → Earth United → Notifications. The daily Did You Know card has its own switch on your Profile screen.

I get no notifications at all.

Check that notifications are enabled for Earth United in your device settings, and that the app has permission to use your location — heat, frost and nearby-event alerts are all built around where you are.

Plants and gardens

How accurate is the Plant Health Scanner?

It gives a likely identification and a likely diagnosis with a confidence figure, based on the photos you provide. It is a guide, not a laboratory result. Clear, well-lit photos of the affected leaves from two or three angles give the best result. Treatment suggestions are organic and sustainable by design.

Some garden text appears in English while my app is in Turkish.

We are aware that parts of the garden and scanner screens are not yet fully translated, and we are working through them. Plant names often stay in their common form. Thank you for your patience.

Languages and availability

Which languages does the app support?

English and Turkish. To switch, open your Profile, scroll to the Settings section and tap Change Language.

Reporting content or a user

If you see a listing, message or piece of content in Connect that breaches our community guidelines, email [email protected] with a description and, if you can, a screenshot. We investigate every report and terminate accounts that breach the EULA.